Purchasing:
Upon receiving your order, your items are drop shipped by either one of our distributors, or the manufacturer.
Phone Number – It’s important that we have your number in case there is a problem with your order, or with the shipping / delivery.
Emails – When ordering online, it’s important to check your email regularly. If we have any questions or problems concerning your order, we will contact you by email. Make sure the sales@jamesoaksenterprises.com emails are not going in your junk mail folder.
Tracking Number – When at all possible, we will add the tracking number to your order so you can view it when you log in. We may also add it to your Paypal transaction. Either way, you will get an email response with the number. In some circumstances, the item may get drop shipped directly from the manufacturer, and a tracking number may not be available right away.
Shipping Time – Items coming from the distributor are generally shipped within 24-hours. Shipping generally takes 3-7 business days. Some truck freight items may take longer.
** Special Note – Some items may be a ‘made per order’ item due to its limited demand. In these situations, it may take one to three weeks before the item is shipped.
When James Oaks Enterprises Will Cancel Your Orders – we will make reasonable attempts to contact you by email or phone if there is a problem with your order. If we are unsuccessful in contacting you, we will cancel your order and refund your payment.
Canceling Your Own Order – We cannot cancel your order and issue you a refund if the item has already been shipped to you. You will need to return the unopened item to receive a refund. Contact us to return the item.
Payments:
Types Of Payment – We accept:
If you do not use Paypal, you can choose to pay by credit card. YOU control the method of payment.
Orders By Phone – We can take an order by phone, but phone orders are still processed through Paypal. Ordering online is the preferred method.
eCheck Payments – We will not ship your item until we receive notice that your echeck payment has cleared.
Refunds & Cancelled Payments – If your order is cancelled, or you’re due a refund from a return, the refund will be issued once the order has been confirmed as cancelled, or the returned item has been returned, inspected, and a credit has been issued. If paying by credit or bank card, the card issuer may have a time period in which they hold the funds before returning them back to you. If you haven’t received the refund after being told you’ve been refunded, contact the card issuer to see how long they hold the funds.
Returns:
Restocking Fees – We charge a restocking fee of 15% on orders less than 30 days old. Items older than 30 days and less than 90 days is 20%. We do not accept returns on items older than 90 days. These terms are a reflection of the terms placed on James Oaks Enterprises LLC by our suppliers.
Authorization – All returns must have a Return Goods Authorization (RGA) number and must be shipped pre-paid to the specific location designated by James Oaks Enterprises LLC. Returns sent back freight collect will either not be accepted, not credited, or will have the shipping costs deducted from the return credit, at the discretion of James Oaks Enterprises LLC.
All return shipments must have the RGA number clearly placed on the package and must be returned freight pre paid to the location designated by James Oaks Enterprises LLC. If you ship a return somewhere, without a valid issued RGA number, please do not ask for a credit, none will be issued.
Packaging – All parts must be returned in the original package, cannot be damaged or installed, must include all directions, parts and warranty information, and must be in original condition.
Items Damaged By You – We cannot issue a full refund on items that show signs of use or damage from you using or attempting to install it. Items must be in new condition and capable of being sold as new in the original package to receive a full refund minus restocking fees (See Packaging).
Items Received Damaged – If you receive an item that has been damaged, we can issue you an RGA number to send the item back for a replacement.
Items Covered By Manufacturers Warranty – If you purchased an item and it fails under warranty, the item must be sent back to the manufacturer for replacement under warranty.
Processing Return – We will issue you a credit back after the item has been inspected. Receiving a credit can take two to four weeks after we receive your valid return. Contact us if you have not received your credit within (4) weeks. This allows us or the distributor time to inspect your return. Credit Card refunds can only be issued after the return has been inspected and within 60 days of the initial order/payment. Credit Card refunds after 60 days will be issued by check minus any restocking fee. All Paypal payments will be credited back to Paypal minus any restocking fee.
No-Returnable Items – Wheels and tires that have been mounted and/or installed may not be returned. Electrical, audio, and video products may not be returned. Products purchased on sale or closeout or at a discount sale price may not be returned. Any part which has been installed or has been worked on with a tool such as a wrench or screwdriver may not be returned.
Shipping Your Order Back – All returned parts must be sent freight prepaid with the RGA number clearly placed on the package. You should obtain tracking information for the package, package it to prevent damage during shipping, and insure it.
When Will You Receive Your Refund – Once the return is received and inspected, a refund will be issued. If paying by credit or bank card, the card issuer may have a time period in which they hold the funds before returning them back to you. If you haven’t received the refund after being told you’ve been refunded, contact the card issuer to see how long they hold the funds.
Thank you,
James Oaks – Owner